Aviation Technical Support Engineer

Textron; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Textron Aviation is seeking an Engineer Customer Service to provide technical assistance and coordinate between customers and Engineering/Manufacturing for the Turboprop Team. The role supports service facilities, field personnel and aircraft operators, with emphasis on technical problem summaries and proactive solutions.

Candidates located near Textron Service Centers, with willingness to relocate to Wichita, KS, will be prioritized.

Qualifications

• 4+ years of aircraft maintenance experience with an A&P license or equivalent.
• 4+ years with a 2-year technical degree in a related field.
• 6 years in avionics troubleshooting or maintenance on aircraft, or a related role.

Responsibilities

• Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft.
• Writes and prepares technical data and problem summaries from field reports for marketing, engineering and manufacturing.
• Maintains a technical file of product improvements and changes.
• Collects and analyzes discrepancy reports and coordinates corrective actions with internal parties.
• Acts as liaison between customer and Textron Aviation on customer problems and corrective measures.
• When necessary, provides on-site technical advisory and assistance at service centers.
• Participates in audits of training curricula to ensure current data.
• Prepares and presents technical programs for operators conferences and seminars.
• Coordinates with Supplier Quality to improve reliability of installed equipment.

Skills

Aircraft maintenance experience

Avionics knowledge

Customer service skills

Communication skills

Teamwork

Education

A&P license

Tech degree + exp

Avionics & maintenance exp

Bachelor’s degree with field exp

Job description

Textron Aviation is seeking an Engineer Customer Service to provide technical assistance and coordinate between customers and Engineering/Manufacturing for the Turboprop Team. The role supports service facilities, field personnel and aircraft operators, with emphasis on technical problem summaries and proactive solutions.

Candidates located near Textron Service Centers, with willingness to relocate to Wichita, KS, will be prioritized.