Engineer Customer Service - Turboprop Team

Textron; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Textron Aviation is seeking an Engineer Customer Service to provide technical assistance and coordinate between customers and Engineering/Manufacturing for the Turboprop Team. The role supports service facilities, field personnel and aircraft operators, with emphasis on technical problem summaries and proactive solutions.

Candidates located near Textron Service Centers, with willingness to relocate to Wichita, KS, will be prioritized.

Qualifications

• 4+ years of aircraft maintenance experience with an A&P license or equivalent.
• 4+ years with a 2-year technical degree in a related field.
• 6 years in avionics troubleshooting or maintenance on aircraft, or a related role.

Responsibilities

• Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft.
• Writes and prepares technical data and problem summaries from field reports for marketing, engineering and manufacturing.
• Maintains a technical file of product improvements and changes.
• Collects and analyzes discrepancy reports and coordinates corrective actions with internal parties.
• Acts as liaison between customer and Textron Aviation on customer problems and corrective measures.
• When necessary, provides on-site technical advisory and assistance at service centers.
• Participates in audits of training curricula to ensure current data.
• Prepares and presents technical programs for operators conferences and seminars.
• Coordinates with Supplier Quality to improve reliability of installed equipment.

Skills

Aircraft maintenance experience

Avionics knowledge

Customer service skills

Communication skills

Teamwork

Education

A&P license

Tech degree + exp

Avionics & maintenance exp

Bachelor’s degree with field exp

Job description

Job Description - Engineer Customer Service - Turboprop Team (345546)

Job Number: 345546

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

JOB SUMMARY:

To provide service facilities, field support personnel and aircraft operators with technical assistance. Provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing.Prepares technical proposals and problem summaries for company-wide usage.

This position is open to candidates located around outlying Textron Service Centers; however, preference will be given to candidates located in or willing to relocate to the Wichita, KS area

JOB RESPONSIBILITIES:

• Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft
• Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems
• Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
• Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties
• Acts as liaison between customer and Textron Aviation on customer problems and corrective measures
• When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
• Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
• Prepares and presents technical program for operators conferences and technical seminars
• Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft

EDUCATION/ EXPERIENCE:

One of the following bullet items is required:

• 4 years of relative aircraft maintenance experience + A&P license required.
• 4 years of relative aircraft maintenance experience + 2-year technical degree required
• 6 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraft
• Bachelor’s degree with 2 years of experience in aircraft structural repair, customer support, or relative aircraft maintenance experience

QUALIFICATIONS:

• Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems.
• Excellent oral, interpersonal, and written communication skills
• Excellent customer service skills
• Good c omputer skills
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives
• Occasional travel, sometimes on short notice

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.