Aviation Technical Support Engineer

Textron; Wichita, Northern (KS, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Kansas tax credit program

Job summary

Textron Aviation is seeking an Engineer Customer Service - Turboprop Team to provide technical assistance to customers and field staff. You will coordinate between customers, Marketing and Engineering/Manufacturing and prepare technical proposals and problem summaries for company-wide use.

The role supports service facilities and operators, with preference for Wichita, KS area or relocation. You will analyze field reports, sustain technical files, and communicate solutions to internal teams and

Qualifications

• 4 years of relative aircraft maintenance experience + A&P license required.
• 4 years of relative aircraft maintenance experience + 2-year technical degree required
• 6 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraft
• Bachelor’s degree with 2 years of experience in aircraft structural repair, customer support, or relative aircraft maintenance experience

Responsibilities

• Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft.
• Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems
• Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
• Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties
• Acts as liaison between customer and Textron Aviation on customer problems and corrective measures
• When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
• Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
• Prepares and presents technical program for operators conferences and technical seminars
• Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft

Skills

Aircraft maintenance experience

Avionics knowledge

Customer service skills

Communication skills

Team collaboration

Education

A&P license with 4 years maintenance

2-year technical degree with 4 years maintenance

Bachelor’s degree with 2 years related experience

Tools

Computer skills

Job description

Textron Aviation is seeking an Engineer Customer Service - Turboprop Team to provide technical assistance to customers and field staff. You will coordinate between customers, Marketing and Engineering/Manufacturing and prepare technical proposals and problem summaries for company-wide use.

The role supports service facilities and operators, with preference for Wichita, KS area or relocation. You will analyze field reports, sustain technical files, and communicate solutions to internal teams and