Senior AV & Tech Service Technician

Daisy - Costa Mesa; Costa Mesa (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Daisy - Costa Mesa is seeking a Senior Service Technician to be the primary contact for clients, ensuring smart space systems operate seamlessly. You will perform maintenance, troubleshoot issues, provide consultancy, and coordinate with internal teams to deliver exceptional service.

A high school diploma and 3–5 years in AV/Networking are required, with Control4 certification preferred. Expect travel to job sites and collaboration with sales, service, and trade partners.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in AV/Networking/Technology Integration.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work in various physical positions.

Responsibilities

• Client Engagement: Establish and maintain strong relationships with clients, providing guidance on optimizing, repairing, and upgrading their technology systems.
• Maintenance & Troubleshooting: Conduct assessments, testing, and maintenance of audio-visual, networking, control systems, and security gear.
• Service Coordination: Identify, quote, and coordinate necessary repairs or upgrades, ensuring timely resolution of client issues.
• Documentation: Accurately document all service activities, updates, and client interactions using CRM tools.
• Collaboration: Work closely with internal and external teams, including sales, service departments, and trade partners, to ensure cohesive service delivery.
• Administration: Maintain a book of clients, adding more when necessary, and meeting with leadership to discuss results, issues, and improvements.

Education

High school diploma or equivalent

3–5 years AV/Networking/Technology Integration

Job description

Daisy - Costa Mesa is seeking a Senior Service Technician to be the primary contact for clients, ensuring smart space systems operate seamlessly. You will perform maintenance, troubleshoot issues, provide consultancy, and coordinate with internal teams to deliver exceptional service.

A high school diploma and 3–5 years in AV/Networking are required, with Control4 certification preferred. Expect travel to job sites and collaboration with sales, service, and trade partners.