Senior AV Technical Lead — Events & Client Solutions

Encore Global; Tampa, Northern (FL, KY); Hybrid; USD 24,000 - 31,000; Full time

Job summary

Encore Global is seeking a Sr. Technical Lead to bridge technical leadership and specialist work, ensuring flawless event execution in hotel/convention settings. You will manage pre/during/post event activities, supervise technicians, and uphold safety and security standards while delivering outstanding guest experiences.

The role emphasizes leadership, training, and coordination with operations and clients in a dynamic hotel environment, with irregular hours and on-call duties.

Qualifications

• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• Internal applicants must complete Encore’s Learning Training Program.
• External applicants must meet required training and certifications within 60 days of start.

Responsibilities

• Operates and maintains advanced audiovisual equipment for events.
• Delivers exceptional customer service and builds client relationships.
• Mentors and coaches team members to develop skills.
• Oversees technicians during events to ensure smooth execution.
• Performs inventory control and maintenance of equipment.

Skills

Customer service

Hospitality

Leadership

Communication

Technical aptitude

Education

Bachelor’s Degree preferred

Job description

Encore Global is seeking a Sr. Technical Lead to bridge technical leadership and specialist work, ensuring flawless event execution in hotel/convention settings. You will manage pre/during/post event activities, supervise technicians, and uphold safety and security standards while delivering outstanding guest experiences.

The role emphasizes leadership, training, and coordination with operations and clients in a dynamic hotel environment, with irregular hours and on-call duties.