Senior Event Tech Lead

Encore Global; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Job summary

Encore Global in Phoenix, AZ invites applications for a Sr. Technical Lead to bridge technical leadership and specialist roles for hotel/convention center events. You will oversee pre-, during-, and post-event operations, ensuring flawless execution of high-end AV systems and exceptional client satisfaction.

The role emphasizes hands-on equipment management, mentorship of peers, and effective collaboration with event teams to deliver world-class service in a fast-paced environment.

Qualifications

• Bachelor’s Degree preferred.
• 2+ years of field experience required.
• 2-3 years of customer service or hospitality experience preferred.
• External applicants must meet all training and certification requirements within 60 days of start date.

Responsibilities

• Operates and troubleshoots advanced audiovisual equipment during events and pre/post sessions.
• Delivers excellent customer service and maintains positive client relations.
• Mentors and coaches staff to develop technical and leadership skills.
• Supervises and directs technicians during events and ensures smooth execution.
• Maintains equipment security, storage, transport, and inventory forecasting.

Skills

Customer service

Communication

Mentorship

Team leadership

Education

Bachelor’s degree

Job description

Encore Global in Phoenix, AZ invites applications for a Sr. Technical Lead to bridge technical leadership and specialist roles for hotel/convention center events. You will oversee pre-, during-, and post-event operations, ensuring flawless execution of high-end AV systems and exceptional client satisfaction.

The role emphasizes hands-on equipment management, mentorship of peers, and effective collaboration with event teams to deliver world-class service in a fast-paced environment.