Senior AV Service Technician - Smart Spaces (Field-Based)

Daisy Orange County; New York (NY); In loco; USD 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Health insurance

Dental insurance

Vision insurance

Parental leave

Training & development

Paid vacation and sick leave

Professional certification support

Descrizione del lavoro

Daisy is seeking a Senior Service Technician to be the primary contact for clients, keeping smart space systems running smoothly. This role demands at least 3 years of hands-on Audio Video experience and the ability to independently troubleshoot, maintain, and optimize sophisticated technology while delivering a world-class client experience.

You will travel to job sites, engage with clients on optimization, repairs and upgrades, and document all service activity in the CRM.

Competenze

• Minimum 3 years of direct Audio Video (AV) experience.
• Experience with networking, control systems, and technology integration.
• Savant/Crestron certification preferred.
• Valid driver's license and reliable transportation.
• Able to lift up to 50 pounds and work in varied conditions.

Mansioni

• Client Engagement: Build and sustain strong client relationships, guiding optimization, repair, and upgrades of AV and smart space systems.
• Maintenance & Troubleshooting: Assess, test, and maintain AV, networking, control, and security gear.
• Service Coordination: Quote and manage necessary repairs or upgrades for timely resolution.
• Documentation: Log service activities and client interactions in CRM.
• Collaboration: Partner with sales, service and trade teams for cohesive delivery.
• Administration: Manage a dedicated client book and report results to leadership.

Conoscenze

AV system troubleshooting

Networking & control systems

Client engagement

Savant/Crestron certification

Formazione

High school diploma

Strumenti

Savant

Crestron

Lutron

Descrizione del lavoro

Daisy is seeking a Senior Service Technician to be the primary contact for clients, keeping smart space systems running smoothly. This role demands at least 3 years of hands-on Audio Video experience and the ability to independently troubleshoot, maintain, and optimize sophisticated technology while delivering a world-class client experience.

You will travel to job sites, engage with clients on optimization, repairs and upgrades, and document all service activity in the CRM.