Senior AV & Events Operations Leader

Encore Global; New Orleans (LA); On-site; USD 51,000 - 66,000; Full time

Job summary

Encore Global in New Orleans seeks an experienced AV Operations Manager to lead daily equipment setups, staff scheduling, and on-site service delivery for venues with substantial revenue. You will partner with Sales to align operations with client needs and maintain profitability while controlling costs.

Responsibilities include directing the operations team, managing inventory, mentoring staff, and ensuring timely delivery and quality of AV services in a hotel/convention center environment.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 3+ years of audio-visual experience and 1+ year supervisory experience are required.
• Proficiency with computer hardware and Microsoft Office; strong leadership and customer-satisfaction focus.

Responsibilities

• Directs the operations team on daily equipment setups and strikes.
• Mentors and supervises staff to provide outstanding customer service.
• Establishes relationships with hotel staff, executives, and vendors; ensures invoicing accuracy.

Skills

Supervisory experience

Customer service

Leadership

Communication

Technology aptitude

Valid driver\'s license

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Internet

Job description

Encore Global in New Orleans seeks an experienced AV Operations Manager to lead daily equipment setups, staff scheduling, and on-site service delivery for venues with substantial revenue. You will partner with Sales to align operations with client needs and maintain profitability while controlling costs.

Responsibilities include directing the operations team, managing inventory, mentoring staff, and ensuring timely delivery and quality of AV services in a hotel/convention center environment.