Senior Automotive Service Advisor & Service Manager Path

Hertrichs; Dover (DE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid vacation

Holidays

401(k) with match

Employee vehicle discounts

Job summary

Hertrich Family of Automobile Dealerships seeks an experienced Automotive Service Advisor / Assistant Service Manager to join our team on a full-time basis. You will deliver a high-quality service experience from check-in to completion, greet customers, schedule appointments, and communicate timelines.

You will coordinate with Technicians, present estimates, and support daily service operations while pursuing growth within a respected, family-owned dealership group.

Qualifications

• Experience as Automotive Service Advisor or Service Writer required.
• Customer-service and sales skills essential.
• Strong communication and organizational abilities.

Responsibilities

• Deliver professional, high-quality service experience from check-in to completion.
• Greet customers and manage inbound service calls.
• Schedule appointments and communicate service timelines.
• Present repair and maintenance estimates clearly.
• Coordinate repair orders with Technicians and monitor workflow.
• Recommend additional services when appropriate.
• Support daily service operations and administrative processes.
• Help maintain parts inventory and enforce service policies.
• Perform additional responsibilities as needed.

Skills

Customer service

Sales/up-selling

Communication

Organization

Computer skills

Driver's license

Education

High School Diploma or GED

Tools

Dealership service systems

Job description

Hertrich Family of Automobile Dealerships seeks an experienced Automotive Service Advisor / Assistant Service Manager to join our team on a full-time basis. You will deliver a high-quality service experience from check-in to completion, greet customers, schedule appointments, and communicate timelines.

You will coordinate with Technicians, present estimates, and support daily service operations while pursuing growth within a respected, family-owned dealership group.