Automotive Service Advisor - Elevate Customer Experience

Hertrichs; Elkton (MD); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) with match

Employee vehicle discounts

Vacation & Holidays

Job summary

Hertrich Family of Automobile Dealerships is hiring an Automotive Service Advisor / Service Writer to connect customers with service excellence in a fast-paced team environment.

The role involves greeting customers, scheduling service appointments, communicating repair needs and timelines, and coordinating orders with technicians while maintaining accurate records to ensure exceptional service.

Qualifications

• High School Diploma or GED required.
• Prior customer service and/or sales experience preferred (automotive experience is a plus).
• Strong communication skills; English required; Spanish bilingual preferred.

Responsibilities

• Greet service customers promptly and professionally.
• Answer service calls and schedule appointments.
• Communicate repair needs, estimates and timelines clearly.
• Coordinate repair orders with Technicians.
• Keep customers informed throughout the service process.
• Recommend additional maintenance or services when appropriate.
• Maintain accurate service records.
• Deliver an exceptional customer experience at every visit.

Skills

Customer service

Sales

Communication

Team player

Education

High School Diploma or GED

Tools

Dealership software

Job description

Hertrich Family of Automobile Dealerships is hiring an Automotive Service Advisor / Service Writer to connect customers with service excellence in a fast-paced team environment.

The role involves greeting customers, scheduling service appointments, communicating repair needs and timelines, and coordinating orders with technicians while maintaining accurate records to ensure exceptional service.