Assistant Service Manager — Automotive Service Leader

HERTRICH Family of Automobile Dealerships; Dover (DE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k) match

Vehicle discounts

Job summary

Hertrich Family of Automobile Dealerships in Dover, Delaware is seeking an experienced Automotive Service Advisor / Assistant Service Manager to join a busy service department. You will greet customers, estimate repairs, schedule service, and coordinate with technicians to deliver a high-quality service experience.

This full-time role offers growth within a respected dealer group, a competitive benefits package, and opportunities to lead service operations while developing leadership skills in a

Qualifications

• 2-3 years experience as an Automotive Service Advisor / Service Writer, or 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

Skills

Customer service

Sales/up-selling

Communication

Organization

Follow-through

Computers

Education

High School Diploma or GED

Tools

Dealership service systems

Job description

Hertrich Family of Automobile Dealerships in Dover, Delaware is seeking an experienced Automotive Service Advisor / Assistant Service Manager to join a busy service department. You will greet customers, estimate repairs, schedule service, and coordinate with technicians to deliver a high-quality service experience.

This full-time role offers growth within a respected dealer group, a competitive benefits package, and opportunities to lead service operations while developing leadership skills in a