Automotive Service Advisor: Leadership Path

Hertrichs; Newark (DE); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

Personal/Sick Days

401(k) with employer match

Employee vehicle purchase discounts

Job summary

Hertrich Family of Automobile Dealerships in Newark, DE seeks an experienced Automotive Service Advisor / Assistant Service Manager to deliver top-tier service from check-in to completion. You will greet customers, manage calls, and schedule timelines while coordinating with technicians to ensure quality workmanship.

The ideal candidate brings 2–3 years in service advising (or 1+ year as Assistant Service Manager), strong communication and sales skills, and comfort with dealership systems.

Qualifications

• 2-3 years experience as an Automotive Service Advisor / Service Writer or 1+ year as an Assistant Service Manager.
• Proven customer service and sales skills.
• Strong communication, organization, and follow-through.
• Comfortable with computers and dealership service systems.
• High School Diploma or GED required.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion.
• Greet service customers and manage inbound service calls.
• Schedule appointments and communicate service timelines.
• Present repair and maintenance estimates clearly and confidently.
• Coordinate repair orders with Technicians and monitor workflow.
• Recommend additional services when appropriate.
• Support daily service operations and administrative processes (training provided to prepare you for Service Management).
• Help maintain parts inventory and enforce service policies.
• Perform additional responsibilities as needed.

Skills

Customer service

Upselling

Communication

Organization

Tech literacy

Education

High School Diploma or GED

Tools

Dealership service systems

Computer proficiency

Job description

Hertrich Family of Automobile Dealerships in Newark, DE seeks an experienced Automotive Service Advisor / Assistant Service Manager to deliver top-tier service from check-in to completion. You will greet customers, manage calls, and schedule timelines while coordinating with technicians to ensure quality workmanship.

The ideal candidate brings 2–3 years in service advising (or 1+ year as Assistant Service Manager), strong communication and sales skills, and comfort with dealership systems.