Senior Automotive Service Advisor — Path to Service Manager

Hertrichs; Newark (DE); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Insur.

Short- & Long-Term Disability

Paid vacation, holidays & sick days

401(k) with employer match

Employee vehicle purchase discounts

Job summary

Hertrich Family of Automobile Dealerships in Newark, DE is seeking an experienced Automotive Service Advisor / Assistant Service Manager to deliver a professional, high-quality service experience from check-in to completion. You will greet service customers, manage inbound calls, schedule appointments, and communicate repair timelines.

You will coordinate repair orders with technicians, monitor workflow, recommend additional services, and support daily service operations.

Qualifications

• 2-3 years experience as Automotive Service Advisor / Service Writer or 1+ year as Assistant Service Manager.
• Proven customer service and sales/up-selling skills.
• Strong communication, organization, and follow-through.
• Comfortable with computers and dealership service systems.
• Valid driver's license with a clean or near-clean driving record.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion.
• Greet service customers and manage inbound service calls.
• Schedule appointments and communicate service timelines.
• Present repair and maintenance estimates clearly and confidently.
• Coordinate repair orders with Technicians and monitor workflow.
• Recommend additional services when appropriate.
• Support daily service operations and administrative processes (training provided).
• Help maintain parts inventory and enforce service policies.

Skills

Customer service

Sales / upselling

Communication

Organization

Attention to detail

Education

High School Diploma or GED

Job description

Hertrich Family of Automobile Dealerships in Newark, DE is seeking an experienced Automotive Service Advisor / Assistant Service Manager to deliver a professional, high-quality service experience from check-in to completion. You will greet service customers, manage inbound calls, schedule appointments, and communicate repair timelines.

You will coordinate repair orders with technicians, monitor workflow, recommend additional services, and support daily service operations.