Senior Automotive Service Advisor | Leadership Path

The Hertrich Family of Automobile Dealerships; Dover (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

The Hertrich Family of Automobile Dealerships in Dover, DE is seeking an experienced Automotive Service Advisor / Assistant Service Manager. You will greet service customers, schedule appointments, present estimates, coordinate with technicians, and support daily service operations in a fast-paced environment.

We value customer focus, sales ability, and strong communication. 2-3 years as an Automotive Service Advisor/Writer or 1+ year as an Assistant Service Manager is preferred.

Qualifications

• 2-3 years' experience as an Automotive Service Advisor/Service Writer
• Or 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

Skills

Customer service

Sales/up-selling

Communication

Organization

Follow-through

Education

High School Diploma or GED

Tools

Dealership service systems

Job description

The Hertrich Family of Automobile Dealerships in Dover, DE is seeking an experienced Automotive Service Advisor / Assistant Service Manager. You will greet service customers, schedule appointments, present estimates, coordinate with technicians, and support daily service operations in a fast-paced environment.

We value customer focus, sales ability, and strong communication. 2-3 years as an Automotive Service Advisor/Writer or 1+ year as an Assistant Service Manager is preferred.