Experienced Automotive Service Advisor / Assistant Service Manager - Dover Chevy

The Hertrich Family of Automobile Dealerships; Dover (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

The Hertrich Family of Automobile Dealerships in Dover, DE is seeking an experienced Automotive Service Advisor / Assistant Service Manager. You will greet service customers, schedule appointments, present estimates, coordinate with technicians, and support daily service operations in a fast-paced environment.

We value customer focus, sales ability, and strong communication. 2-3 years as an Automotive Service Advisor/Writer or 1+ year as an Assistant Service Manager is preferred.

Qualifications

• 2-3 years' experience as an Automotive Service Advisor/Service Writer
• Or 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

Skills

Customer service

Sales/up-selling

Communication

Organization

Follow-through

Education

High School Diploma or GED

Tools

Dealership service systems

Job description

Experienced Automotive Service Advisor / Assistant Service Manager

Full-Time | Hertrich Family of Automobile Dealerships

Step Into a leading role in Automotive Service. Grow With One of the Region's Best.

The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career.

If you thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group, this is your opportunity.

Why Hertrich?

• Family-owned and operated for over 60 years
• 24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states
• Industry leader with proven stability and growth
• Strong community involvement supporting 90+ local organizations
• Entrepreneurial culture focused on performance and excellence
• Clear pathways into growth, success and career advancement

What We Offer

• Competitive salary with performance opportunity
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) with employer match
• Employee vehicle purchase discounts

What You'll Do

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

What We're Looking For

• 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Build Your Future with Hertrich

At Hertrich, we don't just fill positions-we develop leaders. If you're ready to grow, lead, and make an impact with a company that values excellence, we want to hear from you.

Hertrich Family of Automobile Dealerships is an Equal Opportunity Employer and a drug‑free workplace. We are committed to an inclusive environment where all team members can succeed