Senior Automotive Service Advisor & Growth Leader

HERTRICH Family of Automobile Dealerships; Milford (DE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision & life

Disability insurance

Paid time off

401(k) with employer match

Employee vehicle discounts

Job summary

Hertrich Family of Automobile Dealerships in Delaware is seeking an Experienced Automotive Service Advisor / Assistant Service Manager to join a busy, multi-brand service department. You will greet customers, manage check-ins, and clearly present repair estimates.

This role offers competitive pay, benefits, 401(k), and career growth in a family-owned dealership group with a strong community presence. Flexible evenings and Saturdays are preferred.

Qualifications

• 2-3 years experience as Automotive Service Advisor/Service Writer or 1+ year as Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• High School Diploma or GED required
• Valid driver's license with clean driving record

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

Skills

Customer service

Sales / upselling

Communication

Organization

Dealership software

Education

High School Diploma or GED

Tools

Dealership service systems

Job description

Hertrich Family of Automobile Dealerships in Delaware is seeking an Experienced Automotive Service Advisor / Assistant Service Manager to join a busy, multi-brand service department. You will greet customers, manage check-ins, and clearly present repair estimates.

This role offers competitive pay, benefits, 401(k), and career growth in a family-owned dealership group with a strong community presence. Flexible evenings and Saturdays are preferred.