Senior Automotive Service Advisor – Customer-Focused

Stocker-Chevrolet,-Inc.; State College (Centre County); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) with company match

Training & Career Development

Employee discounts

Zusammenfassung

Stocker Subaru in State College, PA is seeking an experienced Service Advisor to lead vehicle maintenance discussions and guide customers through repair processes. You will be the primary contact for service needs, ensuring clear communication and high customer satisfaction.

The role requires at least 5 years of dealership experience, strong interpersonal skills, and the ability to manage multiple repairs while maintaining quality service. Competitive pay and benefits accompany this position.

Qualifikationen

• Minimum 5 years of automotive dealership Service Advisor experience required.
• Strong customer service, communication, and relationship-building skills.
• Proven ability to manage multiple customers and repair orders simultaneously.
• Experience with dealership management systems and manufacturer warranty processes.
• Strong organizational and problem-solving abilities.
• Valid driver's license with a clean driving record.

Aufgaben

• Greet customers and accurately document vehicle concerns.
• Prepare repair orders and communicate recommended services.
• Coordinate repairs between customers and technicians.
• Provide updates throughout the repair process.
• Review completed repairs and ensure customer satisfaction.
• Meet performance goals for customer satisfaction, sales, and retention.
• Schedule service appointments and manage repair orders.
• Explain completed repairs and maintenance recommendations at vehicle pickup.
• Assist with loaner vehicles, shuttle arrangements, and customer accommodations when needed.

Kenntnisse

Customer service

Communication

Relationship-building

Multitasking

Problem solving

Driver's license

Tools

Dealership Management System (DMS)

Jobbeschreibung

Stocker Subaru in State College, PA is seeking an experienced Service Advisor to lead vehicle maintenance discussions and guide customers through repair processes. You will be the primary contact for service needs, ensuring clear communication and high customer satisfaction.

The role requires at least 5 years of dealership experience, strong interpersonal skills, and the ability to manage multiple repairs while maintaining quality service. Competitive pay and benefits accompany this position.