Senior Automotive Service Advisor - Customer-Driven

Tony Gullo; Conroe (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off (vacation, holiday, sick

Ongoing training and advancement

Job summary

Gullo Mazda of Conroe is seeking a results-driven Service Advisor to manage a high-performing service drive and deliver an exceptional customer experience. This is not an entry-level role and requires experience in controlling a repair order, communicating with technicians and clients, and achieving strong CSI and sales performance.

The position requires availability to work Saturdays as part of the regular schedule, and candidates should be able to greet customers, collect accurate information,

Qualifications

• Previous experience as an Automotive Service Advisor is required.
• Strong communication and organizational skills.
• Ability to manage multiple repair orders in a fast-paced environment.
• Proven ability to build trust with customers and close recommended services.

Responsibilities

• Serve as the primary liaison between customers and the service department.
• Greet every client promptly and professionally.
• Collect and verify customer information on every repair order (Full Name, Address, Email, Phone).
• Write clear, thorough customer concerns on every repair order.
• Ensure all repair orders are complete, legible, and properly authorized before work begins.
• Present maintenance recommendations and needed repairs with professionalism and integrity.
• Provide accurate estimates and explain diagnostic and repair processes.
• Maintain consistent communication with customers regarding status updates.
• Document all approvals, declines, and communications on the repair order.
• Work closely with technicians to ensure proper dispatching and workflow.
• Monitor each repair order from write-up through delivery to minimize delays.
• Review completed work with customers at delivery.

Skills

Automotive Service Advisor experience

Strong communication

Organizational skills

Manage multiple repair orders

Trust-building with customers

Job description

Gullo Mazda of Conroe is seeking a results-driven Service Advisor to manage a high-performing service drive and deliver an exceptional customer experience. This is not an entry-level role and requires experience in controlling a repair order, communicating with technicians and clients, and achieving strong CSI and sales performance.

The position requires availability to work Saturdays as part of the regular schedule, and candidates should be able to greet customers, collect accurate information,