Auto Service Concierge & Customer Experience Lead

Luthermazda; Brooklyn Park (MN); Presencial; USD 42.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Descripción de la vacante

Luthermazda is seeking a Service Advisor to manage the customer experience in the service lane. You will greet owners, explain repairs, and coordinate with technicians to ensure a smooth, satisfying service experience.

This role welcomes newcomers to the automotive industry who bring solid customer service, retail or hospitality background, with opportunities for professional growth and certification.

Formación

• Experience in customer service, retail, hospitality, or service industries is welcome.
• Strong communication and interpersonal skills are required.
• Ability to multitask and manage time effectively.
• Professional, well-groomed appearance and customer focus.

Responsabilidades

• Oversee the customer flow in the service lane and ensure prompt, courteous service.
• Own the customer experience by completing assignments that leave a positive impression.
• Provide concierge support for owner inquiries via phone or in-person.
• Coordinate technician time and workflow to maximize service capacity.
• Support accurate scheduling and service follow-through to avoid mishandling.

Conocimientos

Customer service

Communication skills

Time management

Professional appearance

Clean driving record

Descripción del empleo

Luthermazda is seeking a Service Advisor to manage the customer experience in the service lane. You will greet owners, explain repairs, and coordinate with technicians to ensure a smooth, satisfying service experience.

This role welcomes newcomers to the automotive industry who bring solid customer service, retail or hospitality background, with opportunities for professional growth and certification.