Greenway Mazda - Automotive Service Advisor

Greenway Automotive; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Pay plan

Mentorship program

Growth opportunities

Ongoing training

Employee discounts

Paid vacation

Insurance options

401(k) plan

Team environment

Job summary

Greenway Mazda of Houston is seeking an experienced and motivated Service Advisor to join our team. You will greet customers, identify service needs, and coordinate with technicians to ensure quality repairs.

The ideal candidate has a track record of delivering outstanding customer satisfaction, and holds a valid driver's license. We offer mentorship, growth opportunities, training, and comprehensive benefits.

Qualifications

• One year of dealership Service Advisor experience, preferred.
• Must have a proven record of achieving exceptional customer satisfaction.
• Must have a valid driver's license and be in good standing.
• CDK experience is preferred.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Skills

Customer service

Problem solving

Education

High School

Tools

CDK

Job description

Job DetailsLevel: ExperiencedJob Location: Greenway Mazda - Houston, TX 77074Position Type: Full TimeEducation Level: High SchoolGreenway Mazda of Houston is looking for an experienced and motivated automotive dealership Service Advisor to join our team!

The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done.Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

Responsibilities:

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Benefits:

• Progressive and Competitive Pay Plan
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education
• Employee Purchase and Service Discounts
• Paid Vacation
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• Team-oriented, professional and a fun work environment

Qualifications

• One year of dealership Service Advisor experience, preferred
• Must have a proven record of achieving exceptional customer satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrityHave a desire for a long term career with a growing organization
• CDK experience; preferred