Senior Automotive Service Advisor – CSI & Customer Focus

LaFontaine Automotive Group; Lansing (MI); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Employee referral program

Employee discounts on sales andservice

Medical, Dental, Vision, Employer Paid

Life/AD&D, EAP, Pet Insurance

Voluntary Benefits (FSA, etc.)

401(k) with employer match

Holiday Savings Program with employer

Paid Time Off (PTO)

Holiday Pay

Zusammenfassung

LaFontaine Automotive Group is seeking an Automotive Service Advisor in Michigan. The role involves scheduling service work, advising customers, and selling additional services. You will interact with customers, prepare estimates, and coordinate with the service team to ensure quality and satisfaction.

The position offers competitive compensation, benefits packages, and a strong emphasis on employee development within a family-oriented culture.

Qualifikationen

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• High School Diploma or GED.
• Experience in Fleet/ Commercial Accounts

Aufgaben

• Greet customers in a timely, friendly, and professional manner and determine the nature of their mechanical problems.
• Provide estimates for labor and parts; obtain customer approvals for changes.
• Establish each customer’s payment method and obtain credit approval if needed.
• Maintain CSI and ensure work quality to reduce comebacks.
• Deliver vehicle and explain care recommendations per manufacturer specifications.
• Maintain clean work and waiting areas.

Kenntnisse

Ford products

Reynolds & Reynolds

Fleet maintenance

Problem solving

Documentation & R.O. entry

Computer proficiency

Customer communication

Team player

Objection handling

Ausbildung

High School Diploma or GED

Tools

Reynolds & Reynolds

Jobbeschreibung

LaFontaine Automotive Group is seeking an Automotive Service Advisor in Michigan. The role involves scheduling service work, advising customers, and selling additional services. You will interact with customers, prepare estimates, and coordinate with the service team to ensure quality and satisfaction.

The position offers competitive compensation, benefits packages, and a strong emphasis on employee development within a family-oriented culture.