Automotive Service Advisor: Drive Customer Care & Sales

LaFontaine Ford; Grand Blanc (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales andService

Benefits Package (Medical, Dental, VIs

Voluntary Benefits (FSA, Life/AD&D, DI

401(k) and Employer Match

Holiday Savings Program with Employer

Job summary

LaFontaine Ford in Michigan is seeking an Automotive Service Advisor to schedule service work, sell additional services, and maintain strong customer relations. The role emphasizes accurate repair order entry, clear communication, and meeting customer needs in a busy dealership environment.

The position offers competitive pay, employee discounts on sales and service, a comprehensive benefits package, and opportunities for internal growth within the LaFontaine Automotive Group.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in automotive service or related field preferred.
• Customer-focused with strong communication skills.
• Ability to read and interpret repair orders and communicate effectively with customers.

Responsibilities

• Greet customers in a timely, friendly, and professional manner.
• Attend to the customer’s vehicle service needs and document required repairs.
• Provide clear estimates for labor and parts; obtain customer approval.
• Maintain CSI by providing accurate information and follow-up.

Skills

Problem solving

Documentation & repair orders

Computer literacy

Written & verbal communication

Customer focused

Objection handling

Positive attitude

Team player

Excellent communication

Education

High School Diploma or GED

Job description

LaFontaine Ford in Michigan is seeking an Automotive Service Advisor to schedule service work, sell additional services, and maintain strong customer relations. The role emphasizes accurate repair order entry, clear communication, and meeting customer needs in a busy dealership environment.

The position offers competitive pay, employee discounts on sales and service, a comprehensive benefits package, and opportunities for internal growth within the LaFontaine Automotive Group.