Automotive Service Advisor – Growth & Benefits

Lafontainemazdalivonia; Livonia (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation

Referral Program

Employee Discounts

Benefits Package

Voluntary Benefits

401(k) Matching

Holiday Savings

Paid Time Off

Holiday Pay

Job summary

LaFontaine Automotive Group in Michigan is seeking an Automotive Service Advisor to schedule service work and upsell services in the service department. You will greet customers, collect data, and coordinate repairs to ensure satisfaction.

Join a family-oriented culture with opportunities for internal growth, competitive compensation, and a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) matching, and paid time off.

Qualifications

• HS diploma or GED required.
• 2+ years experience in automotive service or related role preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet customers and determine the nature of their vehicle needs.
• Provide repair estimates and obtain customer approval.
• Coordinate with technicians and update customers on progress.
• Test-drive or inspect vehicles as needed to confirm issues.
• Ensure customer data and repair orders are accurate and legible.
• Strive to maintain CSI and promote repeat business.

Skills

Problem Solving

Repair Orders

Computer Skills

Written & Verbal Communication

Customer Focus

Overcome Objections

Positive Attitude

Team Player

Communication Skills

Education

High School Diploma or GED

Job description

LaFontaine Automotive Group in Michigan is seeking an Automotive Service Advisor to schedule service work and upsell services in the service department. You will greet customers, collect data, and coordinate repairs to ensure satisfaction.

Join a family-oriented culture with opportunities for internal growth, competitive compensation, and a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) matching, and paid time off.