Senior Automotive Claims Team Leader

Auto Club Of Southern Calif; California; On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in California seeks a seasoned Claims Manager to lead the claims unit, directing multiple teams and ensuring regulatory compliance and customer service excellence.

You will coach managers, review performance, and drive staff development. The role requires strong leadership, organizing, and stakeholder collaboration to achieve service goals.

This management position offers a competitive starting pay range with an incentive program and generous benefits.

Qualifications

• Bachelor's degree or equivalent preferred.
• 4-6 years automotive claims handling required.
• 1-3 years supervisory preferred.
• Advanced organizational, planning and delegation skills.
• Advanced oral and written communication skills.

Responsibilities

• Review claim files for quality and monitor performance metrics.
• Coach and counsel employees on performance and conduct.
• Resolve customer service issues through effective communication.
• Manage recruitment and staff development for succession planning.
• Lead meetings with unit management to align goals and behavior.
• Maintain knowledge of industry developments and participate in projects.

Skills

Leadership

Coaching

Communication

Change management

Delegation

Regulatory knowledge

Education

Bachelor's degree or equivalent

Chartered Property Casualty Underwriter

Job description

Auto Club Enterprises in California seeks a seasoned Claims Manager to lead the claims unit, directing multiple teams and ensuring regulatory compliance and customer service excellence.

You will coach managers, review performance, and drive staff development. The role requires strong leadership, organizing, and stakeholder collaboration to achieve service goals.

This management position offers a competitive starting pay range with an incentive program and generous benefits.