Auto Claims Team Manager: Lead, Coach & Elevate Service

AAA - American Automobile Association; Costa Mesa (CA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA - American Automobile Association in Costa Mesa, CA seeks a Claims Team Manager for Auto Early Response to lead and coordinate day-to-day claims activities. You will coach staff, monitor quality, and ensure compliance with regulatory standards while driving customer service excellence.

Responsibilities include reviewing files, tracking metrics, and guiding teams through change and process improvements. Occasional travel may be required as part of leadership duties.

Qualifications

• Bachelor's degree or equivalent education/experience preferred.
• Strong leadership, organizational and delegation capabilities.
• Advanced oral and written communication skills required.

Responsibilities

• Coordinate, direct and oversee claims activities of a team.
• Review claim files for quality and monitor performance metrics.
• Coach employees and resolve customer service issues effectively.
• Lead meetings and support staff development and succession planning.
• Stay informed on industry developments and participate in relevant committees.

Skills

Leadership

Communication

Organizational skills

Change management

Education

Bachelor's degree or equivalent

Job description

AAA - American Automobile Association in Costa Mesa, CA seeks a Claims Team Manager for Auto Early Response to lead and coordinate day-to-day claims activities. You will coach staff, monitor quality, and ensure compliance with regulatory standards while driving customer service excellence.

Responsibilities include reviewing files, tracking metrics, and guiding teams through change and process improvements. Occasional travel may be required as part of leadership duties.