Automotive Claims Team Lead | Leadership & Compliance

AAA Auto Club Enterprises; Costa Mesa (CA); Presencial; USD 93 000 - 124 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage for medical, dental, 


401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO for programs

Paid parental leave

Wellness programs

Employee discounts

Resumo da oferta

AAA Auto Club Enterprises in Costa Mesa, CA seeks an experienced claims unit leader to coordinate and direct daily activities, drive compliance, and elevate customer service standards. This management role focuses on coaching, performance oversight, and regulatory adherence to ensure best practices across claims operations.

The role emphasizes staff development, succession planning, and leadership in collaboration with unit management to meet organizational goals and maintain industry-leading

Qualificações

• Bachelor level education or equivalent experience in claims handling.
• 4-6 years Automotive Claims handling required.
• 1-3 years supervisory preferred.
• Strong organizational, planning and delegation skills.
• Excellent written and verbal communication abilities.

Responsabilidades

• Review claim files regularly for quality and monitor performance metrics.
• Coach and counsel employees on performance in a timely manner.
• Resolve customer service issues through effective communication.
• Manage recruitment and staff development for succession planning.
• Lead meetings to communicate goals and reinforce performance expectations.
• Maintain knowledge of industry developments and best practices.
• Participate in committees and projects supporting organizational goals.

Conhecimentos

Automotive claims handling

Supervisory

Communication skills

Change leadership

Formação académica

Bachelors Equivalent combination of education and experience

Chartered Property Casualty Underwriter

Descrição da oferta de emprego

AAA Auto Club Enterprises in Costa Mesa, CA seeks an experienced claims unit leader to coordinate and direct daily activities, drive compliance, and elevate customer service standards. This management role focuses on coaching, performance oversight, and regulatory adherence to ensure best practices across claims operations.

The role emphasizes staff development, succession planning, and leadership in collaboration with unit management to meet organizational goals and maintain industry-leading