Senior Claims Unit Leader – People & Strategy

AAA Auto Club Enterprises; Lincoln (RI); Sur place; USD 121 000 - 161 000; Plein temps

Avantages offerts par ce poste

Health coverage (medical, dental, and視

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Résumé du poste

AAA Auto Club Enterprises is seeking a seasoned management leader to oversee 4–10 Claims Teams or specialized functions within the Claims unit. Core duties include loss/expense control, staff development, training, staffing, performance metrics and driving continuous improvements in line with Best Practices.

The role emphasizes regulatory compliance, customer service excellence, and executing unit-level strategies to support claims initiatives while guiding employees and ensuring quality

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 7-9 years Claims handling and/or operations. Required
• 4-6 years Management/Supervisory Preferred
• Advanced organizational and planning skills required.
• Advanced oral and written communication skills required.
• Advance interpersonal skills necessary
• Ability to effectively lead change.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
• Chartered Property Casualty Underwriter - Insurance Institute of America Required

Responsabilités

• Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data. Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people to accomplish #1. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports. Monitor and reinforce behavior that furthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

Formation

Bachelors Equivalent combination of education and experience

Chartered Property Casualty Underwriter - Insurance Institute of America

Description du poste

AAA Auto Club Enterprises is seeking a seasoned management leader to oversee 4–10 Claims Teams or specialized functions within the Claims unit. Core duties include loss/expense control, staff development, training, staffing, performance metrics and driving continuous improvements in line with Best Practices.

The role emphasizes regulatory compliance, customer service excellence, and executing unit-level strategies to support claims initiatives while guiding employees and ensuring quality