Claims Team Manager - Auto

Auto Club Of Southern Calif; California; On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in California seeks a seasoned Claims Manager to lead the claims unit, directing multiple teams and ensuring regulatory compliance and customer service excellence.

You will coach managers, review performance, and drive staff development. The role requires strong leadership, organizing, and stakeholder collaboration to achieve service goals.

This management position offers a competitive starting pay range with an incentive program and generous benefits.

Qualifications

• Bachelor's degree or equivalent preferred.
• 4-6 years automotive claims handling required.
• 1-3 years supervisory preferred.
• Advanced organizational, planning and delegation skills.
• Advanced oral and written communication skills.

Responsibilities

• Review claim files for quality and monitor performance metrics.
• Coach and counsel employees on performance and conduct.
• Resolve customer service issues through effective communication.
• Manage recruitment and staff development for succession planning.
• Lead meetings with unit management to align goals and behavior.
• Maintain knowledge of industry developments and participate in projects.

Skills

Leadership

Coaching

Communication

Change management

Delegation

Regulatory knowledge

Education

Bachelor's degree or equivalent

Chartered Property Casualty Underwriter

Job description

Job Summary

This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Job Duties

Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).

Coach and counsel employees on performance in a responsive and timely manner.

Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.

Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.

Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.

Maintain knowledge of current industry developments and best practices.

Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

Bachelors Equivalent combination of education and experience Preferred

4-6 years Automotive Claims handling Required

1-3 years Supervisory Preferred

Advanced organizational, planning and delegation skills critical.

Advanced oral and written communication skills necessary.

Advanced interpersonal skills essential.

Ability to effectively lead change required.

Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Travel Requirements

Occasional travel to off-site business meetings or conferences.

Starting Pay Range

The starting pay range for this position is: $92,600.00 - $123,600.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Company Culture

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

Equal Opportunity

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

Fair Hiring

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).