Auto Claims Team Manager — Lead, Coach & Elevate Service

MS ACSC Management Services Inc; New Mexico; On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage for medical, dental, 视

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO for programs

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises, the largest club within the national AAA federation, seeks a Claims Team Manager - Auto to lead a claims unit and drive excellence in service and compliance. You will coach, direct, and monitor performance while ensuring adherence to regulatory standards and best practices.

Responsibilities include reviewing claim files, tracking metrics, guiding reps, recruiting and developing staff, and leading collaborative meetings to achieve goals.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4-6 years automotive claims handling experience.
• 1-3 years supervisory experience preferred.

Responsibilities

• Review claim files regularly for quality.
• Track and monitor statistical measures and behavioral indicators to evaluate performance.
• Coach and counsel employees on performance in a timely manner.
• Resolve customer service issues through effective communication and interaction.
• Identify and implement staff development and training needs to support succession planning.
• Lead meetings with unit management to communicate goals and reinforce performance expectations.
• Maintain knowledge of current industry developments and best practices.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Change leadership

Education

Bachelor's degree or equivalent

Job description

Auto Club Enterprises, the largest club within the national AAA federation, seeks a Claims Team Manager - Auto to lead a claims unit and drive excellence in service and compliance. You will coach, direct, and monitor performance while ensuring adherence to regulatory standards and best practices.

Responsibilities include reviewing claim files, tracking metrics, guiding reps, recruiting and developing staff, and leading collaborative meetings to achieve goals.