Senior Auto Claims Adjuster: Resolve & Negotiate Claims

AAA; Santa Clarita (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Claims Senior Auto Adjuster in California to support the Auto Claims Operation by handling moderate to complex claims, including liability and coverage evaluation, and employing negotiation strategies. The role requires investigation, analysis, and timely resolution under limited supervision.

You will handle statements, coordinate with internal/external teams, and adhere to regulatory standards while potentially working overtime or holidays.

Qualifications

• Bachelor's degree or equivalent education and experience preferred.
• 1–3 years claims handling experience required.
• Working knowledge of claims administration best practices and procedures.
• Understanding of vehicle repair processes and procedures.
• Knowledge of fault assessment, negligence and subrogation principles required.
• Knowledge of Microsoft Office suite and claims software.

Responsibilities

• Interact with insureds and claimants; verify benefits, coverages, fault, and claims process in line with regulatory requirements.
• Obtain statements from insureds, claimants and witnesses; conduct investigations to determine liability and damages.
• Evaluate and negotiate settlements within authority for first and third-party claims across multiple markets.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Skills

Claims handling

Microsoft Office

Communication skills

Interpersonal skills

Organization & planning

Vehicle repair processes

Fault assessment & subrogation

Licensing (P&C)

Education

Bachelor's degree or equivalent

Tools

Claims software

Microsoft Office

Job description

Auto Club Enterprises is seeking a Claims Senior Auto Adjuster in California to support the Auto Claims Operation by handling moderate to complex claims, including liability and coverage evaluation, and employing negotiation strategies. The role requires investigation, analysis, and timely resolution under limited supervision.

You will handle statements, coordinate with internal/external teams, and adhere to regulatory standards while potentially working overtime or holidays.