Senior Auto Service Advisor: Elevate Customer Care

Placements24; Glen (MS); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Commission opportunities

Medical aid

Provident fund

Career development

Job summary

Placements24 invites applications for a Senior Automotive Service Advisor at a leading dealership in Welkom. You will greet customers, capture service needs, translate them into work orders, and communicate estimates and timelines to customers.

We seek at least 4 years in automotive service advisory, strong mechanical understanding, excellent communication, and proficiency with DMS systems. Valid driver's license required; senior/lead experience is a plus.

Qualifications

• 4+ years as Automotive Service Advisor with customer service and sales experience.
• Strong knowledge of automotive mechanics, terminology and service procedures.
• Excellent communication, listening and interpersonal skills.
• Proficient with dealership management systems (DMS) and related software.
• Ability to explain technical issues clearly to non-technical customers.

Responsibilities

• Greet customers and accurately record service needs.
• Translate needs into work orders for technicians.
• Explain maintenance and repair scope with cost details.
• Provide accurate cost estimates for parts and labor.
• Maintain open communication on repair status with customers.
• Identify upsell opportunities and present them professionally.
• Schedule appointments and manage workflow for efficiency.
• Process customer payments accurately and efficiently.
• Build strong customer relationships and loyalty.

Skills

Customer service

Sales experience

Communication skills

DMS proficiency

Automotive knowledge

Time management

Education

High school diploma or equivalent

Automotive certifications

Vocational training

Tools

DMS software

CRM software

Job description

Placements24 invites applications for a Senior Automotive Service Advisor at a leading dealership in Welkom. You will greet customers, capture service needs, translate them into work orders, and communicate estimates and timelines to customers.

We seek at least 4 years in automotive service advisory, strong mechanical understanding, excellent communication, and proficiency with DMS systems. Valid driver's license required; senior/lead experience is a plus.