Hybrid Automotive Service Advisor - Customer Care & Repairs

Placements24; Waukee (IA); Hybrid; USD 11.000 - 15.000; Vollzeit

Benefits dieser Stelle

Competitive salary with incentives

Hybrid work model

Training opportunities

Friendly collaborative environment

Employee discounts on services

Zusammenfassung

Placements24 in Paarl is seeking an Automotive Service Advisor to be the primary contact for customers bringing in their vehicles for service or repair. You will greet clients, document issues, and liaise with technicians to communicate repair estimates and timelines.

The role requires strong communication, organizational skills, and familiarity with dealership management systems to ensure a smooth, positive customer experience.

Qualifikationen

• Experience in customer-facing roles within the automotive industry.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational abilities and attention to detail in managing service orders.
• Familiarity with automotive terminology and basic mechanical concepts.

Aufgaben

• Greet customers, listen to vehicle concerns, and document service requests accurately.
• Inspect vehicles with customers to identify issues and create detailed service orders.
• Explain needed repairs, service recommendations, and costs clearly.
• Coordinate with technicians to ensure clear repair requirements and progress updates.
• Keep customers informed about repair status and estimated completion times.
• Handle inquiries and resolve issues professionally.

Kenntnisse

Customer service

Communication

Organizational skills

Automotive terminology

DMS familiarity

Multitasking

Tools

DMS software

Jobbeschreibung

Placements24 in Paarl is seeking an Automotive Service Advisor to be the primary contact for customers bringing in their vehicles for service or repair. You will greet clients, document issues, and liaise with technicians to communicate repair estimates and timelines.

The role requires strong communication, organizational skills, and familiarity with dealership management systems to ensure a smooth, positive customer experience.