Automotive Service Advisor – Customer Care & Scheduling

Antwerpen Automotive Group; Pasadena (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation after 1 year

Sick leave available upon hire

Health, Vision, Dental, Disability Ins

401(k)

Job summary

Antwerpen Automotive Group is seeking an experienced Service Advisor to develop lasting customer relationships and provide tailored service solutions. This role serves as the main contact in our service department, identifying problems and coordinating the appropriate service with our technicians.

The ideal candidate will have strong communication skills, a valid driver's license, and prior experience in a customer-facing automotive service role.

Qualifications

• Valid driver's license with a clean driving record.
• Excellent interpersonal and customer service skills.
• Detail-oriented with strong organizational ability.
• Able to communicate with a variety of personnel.
• Experience in a customer-facing automotive service role.

Responsibilities

• Understand and identify customers’ automotive problems.
• Arrange and schedule appropriate service solutions.
• Prioritize essential services when scheduling jobs.
• Offer customers a variety of options to meet their needs.
• Set and manage expectations of customers and mechanics.
• Keep the customer updated on repair needs and timelines.
• Distribute work between technicians effectively.
• Own the customer experience and leave a positive impression.
• Stay up-to-date on service products and offers.

Skills

Customer service

Communication

Driver's license

Multitasking

Organization

Professional demeanor

Customer facing experience

Job description

Antwerpen Automotive Group is seeking an experienced Service Advisor to develop lasting customer relationships and provide tailored service solutions. This role serves as the main contact in our service department, identifying problems and coordinating the appropriate service with our technicians.

The ideal candidate will have strong communication skills, a valid driver's license, and prior experience in a customer-facing automotive service role.