Senior Automotive Service Advisor - Welkom

Placements24; Glen (MS); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Commission opportunities

Medical aid

Provident fund

Career development

Job summary

Placements24 invites applications for a Senior Automotive Service Advisor at a leading dealership in Welkom. You will greet customers, capture service needs, translate them into work orders, and communicate estimates and timelines to customers.

We seek at least 4 years in automotive service advisory, strong mechanical understanding, excellent communication, and proficiency with DMS systems. Valid driver's license required; senior/lead experience is a plus.

Qualifications

• 4+ years as Automotive Service Advisor with customer service and sales experience.
• Strong knowledge of automotive mechanics, terminology and service procedures.
• Excellent communication, listening and interpersonal skills.
• Proficient with dealership management systems (DMS) and related software.
• Ability to explain technical issues clearly to non-technical customers.

Responsibilities

• Greet customers and accurately record service needs.
• Translate needs into work orders for technicians.
• Explain maintenance and repair scope with cost details.
• Provide accurate cost estimates for parts and labor.
• Maintain open communication on repair status with customers.
• Identify upsell opportunities and present them professionally.
• Schedule appointments and manage workflow for efficiency.
• Process customer payments accurately and efficiently.
• Build strong customer relationships and loyalty.

Skills

Customer service

Sales experience

Communication skills

DMS proficiency

Automotive knowledge

Time management

Education

High school diploma or equivalent

Automotive certifications

Vocational training

Tools

DMS software

CRM software

Job description

About the Role

Our client, a leading automotive dealership in Welkom, Free State , is seeking a highly motivated and customer-focused Senior Automotive Service Advisor. This role is vital in bridging the gap between customers and the service department, ensuring a seamless and positive experience for all vehicle owners. You will be responsible for greeting customers, accurately diagnosing their vehicle issues, clearly explaining recommended services and repairs, and managing the service appointment schedule. The ideal candidate will possess exceptional communication and interpersonal skills, a thorough understanding of automotive mechanics, and a dedication to providing outstanding customer service. This position offers a fantastic opportunity to grow within a reputable organization and contribute to customer loyalty and service department success.

Key Responsibilities

• Greet customers warmly upon arrival, listen attentively to their concerns, and accurately record vehicle service needs.
• Translate customer needs into clear, concise work orders for the automotive technicians.
• Advise customers on the scope of recommended maintenance and repairs, providing detailed explanations of services and costs.
• Provide accurate cost estimates for parts and labor, and manage customer expectations regarding repair times.
• Maintain open and consistent communication with customers regarding the status of their vehicle repairs.
• Identify opportunities for additional services or maintenance and present them to customers in a professional manner.
• Schedule service appointments and manage the service department's workflow to ensure efficient operation.
• Process customer payments accurately and efficiently.
• Build and maintain strong customer relationships, fostering loyalty and encouraging repeat business.
• Ensure all customer interactions are handled professionally and courteously, upholding the dealership's reputation.

Requirements

• A minimum of 4 years of experience as an Automotive Service Advisor, with proven success in customer service and sales.
• A strong understanding of automotive mechanics, terminology, and service procedures.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using dealership management systems (DMS) and relevant software.
• Ability to clearly explain technical issues and repair recommendations to non-technical customers.
• Strong organizational and time management skills, with the ability to multitask effectively.
• A customer-centric approach with a dedication to exceeding customer expectations.
• A valid driver's license.
• Experience in a senior or lead advisor role is highly desirable.
• High school diploma or equivalent; technical certifications or automotive vocational training are a plus.

Benefits

• Our client offers a competitive salary package, commission opportunities based on upselling and customer satisfaction, and comprehensive benefits including medical aid and a provident fund.
• Employees benefit from a supportive team environment, ongoing training and development opportunities within the automotive service industry, and the chance to build a rewarding career in Welkom .
• Join a respected dealership committed to providing exceptional service.