Senior Auto Service Advisor | Customer Liaison & Growth

Haley-Automotive-Group; Richmond (VA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Life insurance

Paid time off

Vehicle purchase program

Career growth

Positive work environment

Job summary

Volvo Cars Richmond is seeking an Automotive Service Advisor with 2-3 years of experience to act as the liaison between customers and the service department. You will greet customers, understand vehicle needs, and relay information to technicians, while coordinating appointments and maintaining documentation.

Responsibilities include providing cost estimates, explaining repair options, handling warranties, and ensuring customer satisfaction throughout the repair process.

Qualifications

• 2–3 years of experience as an Automotive Service Advisor.
• Ability to explain repairs and maintenance options clearly.
• Strong customer service and communication skills.
• Organizational skills to multitask and manage records.

Responsibilities

• Coordinate service and repair scheduling with technicians.
• Explain services and options to customers.
• Prepare estimates and verify repair orders.
• Handle warranty repairs and invoicing.
• Greet customers and maintain relationships.
• Communicate progress between customers, service manager, and parts.

Skills

Communication

Technical knowledge

Customer service

Organizational skills

Problem solving

Education

ASE Certification (Preferred)

Valid Driver's License (Required)

Job description

Volvo Cars Richmond is seeking an Automotive Service Advisor with 2-3 years of experience to act as the liaison between customers and the service department. You will greet customers, understand vehicle needs, and relay information to technicians, while coordinating appointments and maintaining documentation.

Responsibilities include providing cost estimates, explaining repair options, handling warranties, and ensuring customer satisfaction throughout the repair process.