Service Advisor & Customer Experience Lead

Volvo Cars Walnut Creek; Walnut Creek (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Low cost medical benefit

Dental and Vision

5 day work week

Job summary

Volvo Cars Walnut Creek is seeking a Service Advisor to deliver prompt, courteous service in our busy showroom service department. You will help customers with appointments, explain repairs, and ensure a positive experience while upholding dealership standards.

Ideal candidates have at least 2 years of experience, are organized and friendly, communicate clearly, and work well in a team with minimal supervision. Knowledge of CDK is a plus; attitude and reliability matter most.

Qualifications

• Minimum 2 years experience in a customer-facing role.
• Organized and friendly personality.
• Strong communication skills with customers.
• Time management and multitasking abilities.
• Team oriented and self-motivated with minimal supervision.
• Knowledge of CDK is a plus.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and complete assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Assist with inventory of technicians' time to optimize service delivery.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforce company policies and adhere to standards.
• Encourage compliance with laws and regulations.
• Maintain good relationships with factories and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Skills

Customer service

Communication

Time management

Team oriented

Self-motivated

CDK knowledge

Tools

CDK

Job description

Volvo Cars Walnut Creek is seeking a Service Advisor to deliver prompt, courteous service in our busy showroom service department. You will help customers with appointments, explain repairs, and ensure a positive experience while upholding dealership standards.

Ideal candidates have at least 2 years of experience, are organized and friendly, communicate clearly, and work well in a team with minimal supervision. Knowledge of CDK is a plus; attitude and reliability matter most.