Experienced Automotive Service Advisor

Haley-Automotive-Group; Richmond (VA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Life insurance

Paid time off

Vehicle purchase program

Career growth

Positive work environment

Job summary

Volvo Cars Richmond is seeking an Automotive Service Advisor with 2-3 years of experience to act as the liaison between customers and the service department. You will greet customers, understand vehicle needs, and relay information to technicians, while coordinating appointments and maintaining documentation.

Responsibilities include providing cost estimates, explaining repair options, handling warranties, and ensuring customer satisfaction throughout the repair process.

Qualifications

• 2–3 years of experience as an Automotive Service Advisor.
• Ability to explain repairs and maintenance options clearly.
• Strong customer service and communication skills.
• Organizational skills to multitask and manage records.

Responsibilities

• Coordinate service and repair scheduling with technicians.
• Explain services and options to customers.
• Prepare estimates and verify repair orders.
• Handle warranty repairs and invoicing.
• Greet customers and maintain relationships.
• Communicate progress between customers, service manager, and parts.

Skills

Communication

Technical knowledge

Customer service

Organizational skills

Problem solving

Education

ASE Certification (Preferred)

Valid Driver's License (Required)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Experienced Automotive Service Advisor

Full Time Sales Volvo of Richmond, Richmond, VA, US

15 days ago Requisition ID: 2694

Salary Range: $50,000.00 To $65,000.00 Annually

Volvo Cars Richmond is seeking an Automotive Service Advisorwith 2-3 years of experience. The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.

Key Responsibilities

• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines to the customer.
• Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
• Sales and Administration:
  • Provide written cost estimates and obtain customer approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
  • Follow up with customers after service to ensure satisfaction.
• Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
• Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.

Essential Skills

• Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred)
• Valid and Clean Driver's License (Required)

What Haley Offers:

• Competitive, above market compensation
• Medical, Dental and Vision benefits
• 401k with company match
• Company paid Basic Life, AD&D and Long-term Disability
• Paid Time Off
• Preferred Vehicle Purchase Programs
• Positive and professional work environment
• Career growth and promotion opportunities