Experienced Automotive Service Advisor

Haley Automotive Group; Richmond (VA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Medical/Dental/Vision

401k with company match

Life, AD&D and Long-term Disability

Paid Time Off

Vehicle Purchase Programs

Positive work environment

Career growth

Job summary

Volvo Cars Richmond in Richmond, VA is seeking an Experienced Automotive Service Advisor to greet customers, assess their vehicle needs, and communicate repair options to technicians.

The role emphasizes clear cost estimates, appointment coordination, warranty processing, and building lasting customer relationships while ensuring accurate repair orders and invoices.

Candidates should have 2–3 years of experience, ASE certification preferred, and deliver exceptional service in a fast-paced shop.

Qualifications

• 2–3 years of experience as an automotive service advisor.
• Excellent communication and customer service skills.
• Strong knowledge of automotive systems and repairs.
• Ability to multitask and maintain accurate records.
• ASE certification preferred.

Responsibilities

• Coordinate service and repair work, translating customer concerns into clear technician instructions.
• Provide written cost estimates and obtain customer approval for repairs, and process repair orders and invoices.
• Administer warranty repairs for new and used vehicles and follow up with customers to ensure satisfaction.
• Greet customers, listen to concerns, and build trust through effective communication.
• Serve as the main communication hub between customers, service, technicians, and parts.
• Identify repeat issues and collaborate with technicians on cost-effective solutions.

Skills

Communication

Technical knowledge

Customer service

Organizational skills

Problem-solving

Education

ASE Certification

Driver's License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Experienced Automotive Service Advisor

Full Time Sales Volvo of Richmond, Richmond, VA, US

3 days ago Requisition ID: 2694

Salary Range: $50,000.00 To $65,000.00 Annually

Volvo Cars Richmond is seeking an Automotive Service Advisorwith 2-3 years of experience. The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.

Key responsibilities

• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines to the customer.
• Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
• Sales and Administration:
  • Provide written cost estimates and obtain customer approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
  • Follow up with customers after service to ensure satisfaction.
• Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
• Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred)
• Valid and Clean Driver's License (Required)

What Haley Offers

• Competitive, above market compensation
• Medical, Dental and Vision benefits
• 401k with company match
• Company paid Basic Life, AD&D and Long-term Disability
• Paid Time Off
• Preferred Vehicle Purchase Programs
• Positive and professional work environment
• Career growth and promotion opportunities