Auto Service Advisor: Customer-Focused & Growth-Oriented

Crown Automotive Group; Saint Petersburg (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Disability coverage

Life insurance

Flexible spending accounts

401K with company match

Growth opportunities

Community involvement

Safe work environment

Job summary

Crown Volvo Cars in St. Petersburg, FL is seeking an experienced Service Advisor to interact daily with customers, service technicians, managers and parts staff. A friendly, outgoing demeanor and excellent customer service skills are essential for success in this role.

The position requires ONE to THREE years of experience and offers opportunities for growth within Crown Automotive Group. You will schedule service, document issues, provide cost estimates, and help drive service sales while

Qualifications

• Minimum one year of experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient with computers.
• Valid driver license with a clean driving record (min. 3 years).

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined CSI objectives.
• Schedule service appointments and collect vehicle data before arrival.
• Greet customers and obtain vehicle information.
• Write up repairs accurately on the repair order (written/computer).
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written labor/parts estimates.
• Maximize product knowledge.
• Explain completed work to customers.
• Implement and maintain quality control processes.
• Other duties as assigned by management.

Skills

Customer service

Computer literacy

Job description

Crown Volvo Cars in St. Petersburg, FL is seeking an experienced Service Advisor to interact daily with customers, service technicians, managers and parts staff. A friendly, outgoing demeanor and excellent customer service skills are essential for success in this role.

The position requires ONE to THREE years of experience and offers opportunities for growth within Crown Automotive Group. You will schedule service, document issues, provide cost estimates, and help drive service sales while