Internal Automotive Service Advisor — Customer Experience

JLR Shreveport; Shreveport (LA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Medical insurance

401K

Paid Time Off

Job summary

Volvo Cars Shreveport is seeking an energetic Service Advisor to greet customers, gather vehicle information, and clearly communicate symptoms and maintenance needs in a clean, safety-conscious shop. You'll prepare accurate labor and parts estimates and track vehicle progress throughout the day.

This role emphasizes customer experience, precise invoicing, and transparent explanations of work performed. A long-term commitment, integrity, and dependable teamwork will help you thrive in our service

Qualifications

• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly
• Obtain vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Energy level

Long term mindset

Integrity

Job description

Volvo Cars Shreveport is seeking an energetic Service Advisor to greet customers, gather vehicle information, and clearly communicate symptoms and maintenance needs in a clean, safety-conscious shop. You'll prepare accurate labor and parts estimates and track vehicle progress throughout the day.

This role emphasizes customer experience, precise invoicing, and transparent explanations of work performed. A long-term commitment, integrity, and dependable teamwork will help you thrive in our service