Auto Service Advisor - Customer-Focused & Growth

Crown Cars; Saint Petersburg (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off

Short- and long-term disability

Life insurance

Flexible spending accounts

401K w/ company match

Stability of an established company

Opportunities for growth and community

Safe and environmentally conscious

Job summary

Crown Volvo Cars in Florida is seeking an experienced Service Advisor to interact daily with customers, technicians, managers, and parts staff. The role emphasizes friendly, outgoing customer service and meeting service-sales and CSI objectives.

Ideal candidates have 1–3 years of experience as a service advisor, basic automotive knowledge, and strong computer skills. Weekend work may be required in a busy dealership environment, with opportunities for growth within Crown Automotive Group.

Qualifications

• MINIMUM One Year of Experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient on the computer.
• Operate both standard and automatic vehicles.
• Provide non-technical explanation of technical repairs to customers.
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs.
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time.
• Friendly and outgoing manner.
• Demonstrated customer service skills.
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined customer satisfaction score objectives (CSI).
• Schedule service appointments - obtain customer and vehicle data prior to arrival.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer).
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written cost estimate for labor/parts.
• Maximize product knowledge.
• Explain completed work to customer.
• Implement and maintain quality control process.
• Other duties as part of description and as per company/department needs.

Skills

Customer service

Communication

Sales aptitude

Problem solving

Job description

Crown Volvo Cars in Florida is seeking an experienced Service Advisor to interact daily with customers, technicians, managers, and parts staff. The role emphasizes friendly, outgoing customer service and meeting service-sales and CSI objectives.

Ideal candidates have 1–3 years of experience as a service advisor, basic automotive knowledge, and strong computer skills. Weekend work may be required in a busy dealership environment, with opportunities for growth within Crown Automotive Group.