Senior Auto Parts Specialist

USA GPC Genuine Parts Company; Davenport (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

GPC Genuine Parts Company seeks a Senior Store Pro to deliver fast, friendly service across in-store, phone, and dealer shop channels. You will identify, source, and fulfill parts orders with catalogs and POS systems, while advising customers on technical questions and guiding product choices.

You will maintain up-to-date product knowledge, support sales programs, and ensure accurate inventory and policy adherence.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed.
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures.
• Participate in training and continuous development activities.
• Act as a resource and support for other team members

Skills

Communication

Part identification

Customer service

Inventory awareness

Multitasking

Education

High School Diploma

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

GPC Genuine Parts Company seeks a Senior Store Pro to deliver fast, friendly service across in-store, phone, and dealer shop channels. You will identify, source, and fulfill parts orders with catalogs and POS systems, while advising customers on technical questions and guiding product choices.

You will maintain up-to-date product knowledge, support sales programs, and ensure accurate inventory and policy adherence.