Senior Auto Parts Specialist & Customer Solutions

USA GPC Genuine Parts Company; Akron (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

USA GPC Genuine Parts Company seeks a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. The role requires strong product knowledge, ability to source parts, and a commitment to customer satisfaction, acting as a technical resource for the team.

Responsibilities include identifying and processing orders in catalog/POS systems, advising on technical questions, upholding policies, and supporting store operations and logistics.

Qualifications

• High school diploma or equivalent required; ASE Parts Specialist certification preferred.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Experience with automotive parts, retail, or related industry.
• Ability to identify part numbers and product codes; proficient with POS systems.
• Willingness to work in a fast-paced environment and maintain professionalism.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed.
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures.
• Participate in training and continuous development activities.
• Act as a resource and support for other team members.

Skills

Strong communication

Customer-focused mindset

Organizational skills

Leadership

Ownership of customer experience

Mentor to peers

Decision making under pressure

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

USA GPC Genuine Parts Company seeks a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. The role requires strong product knowledge, ability to source parts, and a commitment to customer satisfaction, acting as a technical resource for the team.

Responsibilities include identifying and processing orders in catalog/POS systems, advising on technical questions, upholding policies, and supporting store operations and logistics.