Senior Auto Parts Specialist & Customer Advisor

USA GPC Genuine Parts Company; Crossville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

USA GPC Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders, advise customers on technical questions, and maintain knowledge of products, warranties, and policies.

You will support store operations, assist with inventory, and coordinate deliveries to ensure fast, reliable fulfillment and customer satisfaction in a busy retail environment.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed.
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures.
• Participate in training and continuous development activities.
• Act as a resource and support for other team members

Skills

Customer service

Communication

Part identification

Teamwork

Sales support

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools

TAMS

Job description

USA GPC Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders, advise customers on technical questions, and maintain knowledge of products, warranties, and policies.

You will support store operations, assist with inventory, and coordinate deliveries to ensure fast, reliable fulfillment and customer satisfaction in a busy retail environment.