Senior Auto Parts Specialist

Genuine Parts Company; Crossville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Genuine Parts Company seeks a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems, advise on technical questions, and uphold product knowledge, warranties, and store policies.

You will drive sales, manage stock orders, assist with inventory, and support logistics and open/close procedures.

Qualifications

• High School Diploma or equivalent.
• ASE Parts Specialist certification (preferred).
• Experience in automotive parts, retail, or related industry (preferred).
• Familiarity with POS systems and cataloging tools (e.g., TAMS).
• Knowledge of local service area and customer base.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Skills

Strong communication

Interpersonal skills

Organizational skills

Identify part numbers

Customer-focused

Professional under pressure

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools e.g. TAMS

Job description

Genuine Parts Company seeks a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems, advise on technical questions, and uphold product knowledge, warranties, and store policies.

You will drive sales, manage stock orders, assist with inventory, and support logistics and open/close procedures.