Senior Auto Parts Specialist

Genuine Parts Company; Jacksonville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify parts, source items, and advise customers with technical product knowledge while supporting store operations and inventory control.

The role emphasizes strong product knowledge, adherence to policies, and teamwork to optimize store performance and customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and organizational skills are essential.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work in a fast-paced environment.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Identify, source, and process parts orders using catalog and POS systems accurately.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.

Skills

Customer focus

Strong communication

Organizational skills

Multitasking

Team leadership

Professionalism under pressure

Education

High School Diploma or equivalent

Tools

POS systems

Catalog tools (TAMS)

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify parts, source items, and advise customers with technical product knowledge while supporting store operations and inventory control.

The role emphasizes strong product knowledge, adherence to policies, and teamwork to optimize store performance and customer satisfaction.