Senior Auto Parts Specialist - Customer & Delivery Expert

Genuine Parts Company; West Hartford (CT); Sur place; USD 36 000 - 58 000; Plein temps

Résumé du poste

The Senior Store Pro at Genuine Parts Company delivers prompt, professional service across in-store, phone, and dealer shop channels. You identify, source, and process parts orders using catalog and POS systems, and advise on technical product questions.

You will maintain product knowledge, support store operations, and help ensure accurate inventory and efficient logistics while upholding asset protection standards in a fast-paced environment.

Qualifications

• Strong communication, interpersonal, and organizational skills required.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• IT familiarity with catalog and POS systems to source parts.

Responsabilités

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Connaissances

Communication skills

Organizational skills

Parts identification

Customer service

POS system proficiency

Formation

High School Diploma or equivalent

Outils

POS systems

Cataloging tools (TAMS)

Description du poste

The Senior Store Pro at Genuine Parts Company delivers prompt, professional service across in-store, phone, and dealer shop channels. You identify, source, and process parts orders using catalog and POS systems, and advise on technical product questions.

You will maintain product knowledge, support store operations, and help ensure accurate inventory and efficient logistics while upholding asset protection standards in a fast-paced environment.