Senior Auto Parts Advisor

Genuine Parts Company; Syracuse (IN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (vacation, personal, and

Holidays

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company seeks a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems, and advise customers on technical questions while maintaining up-to-date product knowledge.

This role supports store operations, delivery coordination, and inventory tasks, requiring strong customer focus, clear communication, and multitasking in a fast-paced

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.
• Preferred ASE Parts Specialist certification.
• Experience in automotive parts, retail, or related industry.
• Familiarity with POS systems and cataloging tools (e.g., TAMS).
• Knowledge of local service area and customer base.
• Ability to operate a manual transmission vehicle.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities.
• Act as a resource and support for other team members

Skills

Communication skills

Organizational skills

Part number identification

Customer-focused

Professionalism under pressure

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

Genuine Parts Company seeks a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems, and advise customers on technical questions while maintaining up-to-date product knowledge.

This role supports store operations, delivery coordination, and inventory tasks, requiring strong customer focus, clear communication, and multitasking in a fast-paced