Senior Auto Claims Investigator: Resolve, Negotiate & Recover

Chubb; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Chubb in Phoenix is seeking a Claims Adjuster to analyze first reports and promptly contact insured/claimants, evaluating contract language to identify coverage issues and developing files for timely investigation and loss analysis.

The role requires maintaining a file diary, establishing reserves, recognizing recovery opportunities, and ensuring fair claims practices while negotiating settlements and managing outside vendors. Catastrophe Operations may require overtime during CATs.

Qualifications

• Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations.
• Ability to work effectively in teams and with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.

Responsibilities

• Analyze first reports and promptly contact insured/claimants.
• Effectively evaluate contract language and identify coverage issues.
• Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.
• Maintain an active file diary to move file toward resolution.
• Establish accurate and timely reserves.
• Recognize and pursue recovery.
• Adhere to all statutory and regulatory fair claims practices.
• Recognize and identify potential fraudulent claims.
• Effectively manage the use, work product and expenses of outside vendors.
• Effectively evaluate claim facts and negotiate claim settlements.
• Develop and maintain strong business relationships with internal and external customers.
• Serve as a technical resource to lesser experienced Adjusters on the team.
• Successfully contribute to the development and delivery of the team’s goals, objectives and results.
• Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.

Skills

Customer service

Investigation techniques

Organization

Time management

Verbal and written communication

Negotiation

Reserving

Innovative thinking

Education

Bachelor’s Degree or equivalent experience

Job description

Chubb in Phoenix is seeking a Claims Adjuster to analyze first reports and promptly contact insured/claimants, evaluating contract language to identify coverage issues and developing files for timely investigation and loss analysis.

The role requires maintaining a file diary, establishing reserves, recognizing recovery opportunities, and ensuring fair claims practices while negotiating settlements and managing outside vendors. Catastrophe Operations may require overtime during CATs.