Senior Auto Claims Investigator & Settlements Leader

Chubb European Group Ltd.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Chubb is seeking a Claims Adjuster in the United States. The role requires handling initial reports, contacting insureds and claimants, evaluating contracts for coverage issues, and developing files for timely investigations and loss analysis.

Powers include maintaining reserves, pursuing recoveries, and negotiating settlements while upholding fair claims practices. The position supports vendor management and serves as a resource for junior team members, with possible CAT duty and overtime

Qualifications

• Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations.
• Ability to work effectively in teams and with a wide variety of people.
• Aptitude for evaluating, analyzing, and interpreting information.
• Excellent skills in organization, time management, verbal and written communication, negotiation and reserving, and innovative thinking.
• Current Claims Adjuster licenses in one or more states preferred but must be willing to obtain additional state licensures.
• Bachelor’s Degree or equivalent experience required.

Responsibilities

• Analyze first reports and promptly contact insured/claimants.
• Effectively evaluate contract language and identify coverage issues.
• Develop the file to provide accurate and timely investigation and loss analysis.
• Maintain an active file diary to move file toward resolution.
• Establish accurate and timely reserves.
• Recognize and pursue recovery.
• Adhere to statutory and regulatory fair claims practices.
• Recognize and identify potential fraudulent claims.
• Manage the use, work product and expenses of outside vendors.
• Evaluate claim facts and negotiate settlements.
• Develop and maintain strong business relationships with internal and external customers.
• Serve as a technical resource to lesser experienced Adjusters on the team.
• Contribute to the development and delivery of the team’s goals, objectives and results.
• Support workload surges and CAT operations, including overtime during CATs.

Skills

Organization

Time management

Verbal and written communication

Negotiation

Reserving

Innovative thinking

Teamwork

Insurance contracts knowledge

Analytical abilities

Education

Bachelor’s Degree or equivalent experience

Job description

Chubb is seeking a Claims Adjuster in the United States. The role requires handling initial reports, contacting insureds and claimants, evaluating contracts for coverage issues, and developing files for timely investigations and loss analysis.

Powers include maintaining reserves, pursuing recoveries, and negotiating settlements while upholding fair claims practices. The position supports vendor management and serves as a resource for junior team members, with possible CAT duty and overtime